Speech Analytics Market Size, Share, Trends, Drivers, Growth Opportunities and Forecast 2021-2026

Speech Analytics Market

According to IMARC Group latest report titled “Speech Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2021-2026”, offers a comprehensive analysis of the industry, which comprises insights on speech analytics market report. The report also includes competitor and regional analysis, and contemporary advancements in the global market. The market is currently witnessing strong growth. The Global Speech Analytics Market to grow at a CAGR of around 22% during 2021-2026.

Speech analytics refers to software technology that analyzes voice recordings and live customer calls to find useful information and provide quality assurance. It derives deep insights, trends, and metrics from each call by utilizing artificial intelligence (AI) services such as transcription, natural language processing, and speech technology. The software identifies words from customer interactions in call centers to recognize their needs, wants, and expectations and indicates areas of improvement for call center agents and businesses. It also evaluates the performance of agents as well as monitors organization-wide strengths and shortcomings.

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As the novel coronavirus (COVID-19) crisis takes over the world, we are continuously tracking the changes in the markets, as well as the purchase behaviours of the consumers globally and our estimates about the latest market trends and forecasts are being done after considering the impact of this pandemic.

Market Trends:

The global speech analytics market is primarily driven by the increasing need to improve overall customer experience, necessitating constant monitoring and improvement in agent performance. Speech analytics software also facilitates various organizations to work on unstructured data acquired from customer interaction to gain a competitive advantage. Along with this, the integration of risk management and cloud analytics solutions has encouraged large organizations and SMEs to adopt speech analytics as it provides insights about customer satisfaction, competitive intelligence, service issues, agent performance, and campaign effectiveness. On account of these factors, the market is expected to witness positive growth in the coming years.

View Full Report with TOC & List of Figure: https://www.imarcgroup.com/speech-analytics-market

Competitive Landscape with Key players:

The report has also analysed the competitive landscape of the market with some of the key players being.

  • Almawave S.p.A.
  • ASC Technologies AG
  • Avaya
  • Calabrio, Inc.
  • CallMiner
  • Clarabridge
  • GemaTech
  • Genesys
  • inContact (NICE Systems)
  • OnviSource Inc.
  • OPEX Hosting
  • Verint System Inc

Speech Analytics Market Segmentation:

Our report has categorized the market based on region, type, deployment, enterprise size and end use.

Breakup by Type:

  • Solution
  • Service

Breakup by Deployment:

  • On-premises
  • Cloud-based

Breakup by Enterprise Size:

  • Small and Medium Enterprises
  • Large Enterprises

Breakup by End Use:

  • BFSI
  • IT and Telecommunication
  • Retail
  • Healthcare
  • Government
  • Hospitality
  • Others

Breakup by Region:

  • North America (United States, Canada)
  • Europe (Germany, France, United Kingdom, Italy, Spain, Others)
  • Asia Pacific (China, Japan, India, Australia, Indonesia, Korea, Others)
  • Latin America (Brazil, Mexico, Others)
  • Middle East and Africa (United Arab Emirates, Saudi Arabia, Qatar, Iraq, Other)

Key highlights of the report:

  • Market Performance (2015-2020)
  • Market Outlook (2021-2026)
  • Porter’s Five Forces Analysis
  • Market Drivers and Success Factors
  • SWOT Analysis
  • Value Chain
  • Comprehensive Mapping of the Competitive Landscape

We are updating our reports, If you want latest primary and secondary data (2022-2027) with Cost Module, Business Strategy, Competitive landscape, etc. Click request free sample report, the report will be delivered to you in PDF format via email within 24 to 48 hours after the payment confirmation.

About Us

IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.

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